Terms of Service

1. Definitions

• “Service” means our web-based platform for creating, publishing and viewing augmented reality experiences, together with related services.
• “User” means anyone who accepts these Terms, creates an account and uses the Service.
• “Visitor” means anyone who opens an AR experience through a published link or QR code, including without an account.
• “Workspace” means the unit in which a user manages content and members.
• “User Content” means everything you upload or create in the Service — 3D models, images, text and settings.
• “Library Models” means the shared 3D models we make available within the Service.

2. These Terms and changes to them

These Terms take effect when posted in the Service.

We may amend these Terms where permitted by law. We will announce any change in the Service at least 7 days before it takes effect, stating the effective date and the reason. Where a change is unfavourable or material to you, we will give at least 30 days' notice and also email the address registered to your account.

You may refuse a change and terminate your contract before the effective date. If you continue using the Service beyond that date without objecting, you are deemed to have accepted the change.

3. Accounts

You need an account, created with an email address or a Google account. Please give accurate information and keep it up to date.

We do not accept sign-ups from children under the age of 14.

You are responsible for your account and password. If you believe your account has been compromised, tell us immediately and follow our instructions.

One email address may hold only one account; you cannot use the same address for both email sign-up and Google sign-in.

4. The Service

We let you upload 3D models — or choose Library Models — assemble an AR experience, and publish it as a unique link and QR code.

The features and usage limits available to you depend on your plan.

We may add, change or discontinue features. Where a change is material and unfavourable to you, we will notify you in advance under §2.

The Service may be interrupted for scheduled maintenance, equipment work, or events beyond our control such as power or network failure. We will give advance notice where we reasonably can.

5. Your content

You keep all rights, including copyright, in your User Content. We claim no ownership of it.

You grant us the rights we need to run the Service — to store, copy, transmit and convert your content (for example, converting a model into a web-viewable format or generating thumbnails). This licence is limited to operating the Service and ends when you delete the content or close your account.

You confirm that you hold the rights needed for what you upload, and that it does not infringe anyone's copyright, trade marks or likeness rights.

You confirm that, for any 3D model or other User Content included in an AR experience you publish, you hold the right to distribute it publicly on the internet as files that anyone can download (such as GLB and USDZ), as described in §7. Standard licences for models bought on 3D marketplaces usually do not allow this kind of public distribution, so you must check the licence terms before uploading and, where needed, obtain written permission from the seller or rights holder. (Added; effective 2026-11-10)

If a third party brings a claim, lawsuit or other demand against us because you breached the warranties above or these Terms, you must defend us against it and hold us harmless at your own responsibility and cost, and if we nonetheless suffer loss, you must compensate us for it, including reasonable legal fees. This does not apply to any part of the loss caused by our intent or negligence. We will tell you promptly when we receive such a demand and cooperate with your response, for example by providing the material you need. (Added; effective 2026-11-10)

If you turn on “Show in Explore” for an AR experience you have published, we may display its title, description, preview image and your workspace name in the Explore section of the Service, where anyone can find and open the experience, and show it as an example when presenting the Service. We review each experience before displaying it, and may decline to display it or stop displaying it, giving you the reason. You can turn this off at any time; we will then stop displaying it in Explore right away and will not use it in promotional materials created afterwards. (Added; effective 2026-10-09)

6. AI authoring assistant

We may offer a feature that proposes settings for an AR experience from a written request. It runs only when you invoke it.

You decide whether to apply what the AI proposes. We do not warrant that its suggestions are accurate or suitable, and you are responsible for the results of applying them.

When you use the feature, your prompt and the settings and text of that experience are sent to an external AI provider. See our Privacy Policy for details.

Usage limits depend on your plan, and we may cap usage to prevent abuse.

7. Publishing and public access

Publishing an AR experience generates a unique link and QR code.

Anyone with the link can open it without signing in, and can therefore access the text, 3D models and settings it contains — including the coordinates of a location-based experience. Please do not publish material containing personal or confidential information.

Uploaded 3D models and images are likewise served from publicly reachable addresses.

When a visitor opens an AR experience, its 3D models are sent to the visitor's device so they can be displayed. Built-in AR viewers such as AR Quick Look on iPhone and Scene Viewer on Android receive and open standard model files (USDZ, GLB) as they are, and the operating system's share function can pass those files or their addresses on to other people. Visitors can therefore save or extract published 3D models, and we cannot technically prevent this completely. Please do not upload high-resolution masters or design data you do not want distributed publicly; we recommend using models reduced to the quality needed for display. (Added; effective 2026-11-10)

You may unpublish at any time, which stops the link from working. We cannot control model files, other copies or screenshots already saved on a visitor's device. (Amended; effective 2026-11-10)

Depending on your plan, you can connect a subdomain of a domain you control (for example, ar.brand.co.kr) to your workspace and open your published AR experiences at that address. The pricing page shows which plans include this and how many domains each allows. To connect a domain, you must add the CNAME record and the ownership TXT record we provide to your DNS; we connect it once ownership is verified. Root domains (for example, brand.co.kr) cannot be connected. (Added; effective 2026-10-18)

You are responsible for registering, maintaining and renewing the domain and its DNS records. If a DNS change or an expired registration means the address no longer points to the Service, we will notify you, and if it is not corrected within 7 days of that notice we may disconnect the domain. (Added; effective 2026-10-18)

If a plan change or cancellation (§9) leaves you with more connected domains than your plan allows, the domains over the limit (in the keep order you set in the dashboard) show a notice page instead of your experiences for 30 days from when the change takes effect, from which visitors can open the same experience at our default address. If you upgrade within those 30 days, the domains are restored; after 30 days, they are disconnected. (Added; effective 2026-10-18)

Once a domain is disconnected, experiences can no longer be opened at that address, so QR codes and links printed or distributed with it stop working. Before disconnecting a domain or downgrading your plan, you should take the necessary steps, such as replacing them with QR codes that use our default address. (Added; effective 2026-10-18)

If another workspace completes a new ownership verification (TXT record) for the same domain, we will move the connection to the workspace that verified ownership and notify the original workspace. (Added; effective 2026-10-18)

8. Library Models

We provide shared 3D models so you can start quickly. Each model carries its own licence, shown together with author information in the Service.

The Library contains only models we have made or hold rights to, and models under licences that allow public distribution, such as CC0 and CC BY. (Added; effective 2026-11-10)

You may use Library Models to build AR experiences within the Service. Where a licence requires attribution, you must comply with that condition.

If you use a model whose licence requires attribution (such as CC BY), the author information is shown automatically on the AR experience screen. You must not hide or remove it. (Added; effective 2026-11-10)

Library Models that are not under an open licence such as CC0 or CC BY may be used only to build AR experiences within the Service; you may not download them and redistribute or sell them as standalone files. Models under an open licence may be used within the scope of that licence. (Added; effective 2026-11-10)

You are responsible for any dispute or loss arising from your failure to observe a model's licence terms.

9. Plans and payment

The Service is offered on free and paid plans. Prices and limits are as shown on our pricing page.

Payments for paid plans are processed by Polar Software Inc. (the “payment provider”) acting as Merchant of Record. The payment provider therefore handles the sale, invoicing and taxes, and collects your payment details directly. We never store card numbers or other payment credentials.

Paid plans renew automatically each billing period until you cancel. You may cancel at any time before the next renewal; access continues until the end of the period you have already paid for.

We may change prices, with advance notice under §2. New prices apply from the first renewal after the announced effective date.

10. Withdrawal and refunds

Under Korean consumer law you may withdraw from a purchase within 7 days of receiving the contract documentation.

That right may be limited once the supply of digital content has begun. To address this, we offer a free plan so you can evaluate the Service before paying.

Where you could not use the Service for reasons not attributable to you, or where it differs from what was advertised or agreed, you may withdraw within 30 days of becoming aware (and within 3 months of supply).

Refunds are handled through the payment provider's process. The provider refunds requests made within 10 days for one-off payments, and within 30 days of the most recent renewal for subscriptions. Where the law grants you stronger rights, the law prevails.

To request a refund or withdrawal, contact support@vi3w.net. We will verify the request, process it through the payment provider and tell you the outcome.

11. What you must not do

When using the Service you must not:

• upload or publish content that breaks the law or infringes anyone's rights;
• use someone else's work without proper authorisation;
• post obscene, violent or discriminatory material, or content that defames or harasses others;
• register with false information or use another person's account without permission;
• exploit vulnerabilities, or generate excessive automated requests that disrupt the Service;
• reverse-engineer, copy or resell the Service, or provide it commercially to others without our prior consent;
• upload malware or use the Service to distribute it;
• infringe our intellectual property rights or those of a third party;
• upload or publish a 3D model you bought or licensed in a way its licence does not allow, such as public distribution that lets anyone download it (Added; effective 2026-11-10);
• download or extract other users' content made public through the Service (3D models, textures, images and so on) and post, distribute or sell it outside the Service, or use it in your business, without permission under its licence or from its rights holder (Added; effective 2026-11-10);
• collect content or file addresses from the Service, or download content in bulk, by automated means (Added; effective 2026-11-10);
• remove, alter or circumvent technical measures we apply to protect User Content (Added; effective 2026-11-10).

Visitors must not, beyond what is needed to view an AR experience, download or extract its 3D models, images or other content and post or distribute them on other sites, apps or stores, or sell them or use them in a business, without the rights holder's permission. Content shown with an open licence such as Creative Commons is governed by that licence. (Added; effective 2026-11-10)

12. Infringement notices and takedown

If content made public through the Service — a published AR experience and the 3D models, images or text in it — infringes your rights, for example by invading your privacy, defaming you or infringing your copyright, you may explain the infringement to the designated recipient below and ask us to remove the content or to publish your rebuttal (a “removal request”). When you make the request you may tell us how you want to receive updates on its progress and outcome, such as by email.

When we receive a removal request we will promptly take the necessary measures, such as removing the content or applying a temporary measure, and immediately notify both you (the “requester”) and the user who posted the content (the “poster”). We notify the poster at the email address registered to their account or by another means they have designated in advance. We also show on the content's link page that a measure has been taken, so that visitors can see it.

Where it is difficult to judge whether rights have been infringed, or a dispute between the parties is expected, we may temporarily block access to the content for up to 30 days (a “temporary measure”). Even without a request, we may apply a temporary measure where we find that content infringes another person's rights, for example through invasion of privacy or defamation.

During a temporary measure the poster may ask us to restore the content by showing that it does not infringe anyone's rights. We will review what both the requester and the poster have shown, then restore or remove the content and tell both of them the outcome. Where a court or other competent authority has decided the matter, we follow that decision. If no request to restore is made before the temporary measure ends, we may remove the content or keep it private.

Requests based on copyright or other rights protected by the Korean Copyright Act follow the procedure set by that Act. The rights holder submits a request to suspend reproduction and transmission to the designated recipient, together with material showing their rights — such as a copy of a copyright registration certificate naming them as the rights holder, or a copy of the work bearing their name. On receiving the request we immediately stop making the content available and, within 3 days of doing so, notify both the rights holder and the poster. We send the poster a copy of the request and tell them that they may ask for the content to be restored.

Within 30 days of our notice, the poster may ask for restoration by submitting a restoration request with material showing their lawful right — such as a registration certificate or copy of the work naming them, a copy of a licence agreement, or proof that the term of protection has expired. Within 3 days of receiving it we decide whether the use rests on a lawful right. If it does, we set a restoration date between 7 and 14 days after the day we received the request, notify the rights holder, and restore the content on that date — unless, before that date, the rights holder tells us that they have filed a lawsuit against the poster.

Anyone who requests a takedown or restoration without a lawful right may be liable for the resulting loss.

We terminate, under §14, the accounts of users who repeatedly infringe the copyright or other rights of others.

We may take the necessary steps to stop a file that was removed or suspended for copyright infringement from being uploaded or published again. (Added; effective 2026-11-10)

If User Content has been posted without permission on a site or app other than the Service, removal must be requested from the operator of that site; we cannot remove it on your behalf or guarantee the outcome. In that case we will cooperate as set out in §13. (Added; effective 2026-11-10)

Removal requests, and requests to suspend or restore reproduction and transmission, are received by the designated recipient below. Please send them by email or post.

• Designated recipient: Chan Hyoung Lee (CEO)
• Phone: +82-70-7723-8443 · Fax: 0504-400-8443
• Email: support@vi3w.net
• Postal address: B-301, 40 Geumto-ro 80beon-gil, Sujeong-gu, Seongnam-si, Gyeonggi-do, 13453, Republic of Korea

13. Intellectual property

The Service itself — including its software, design, trade marks and documentation — belongs to us or our licensors.

These Terms grant you a right to use the Service only. You may not copy, distribute or create derivative works from it without our prior written consent.

Where we apply technical measures in the Service to protect User Content, we apply them on your behalf and with your consent as the rights holder, and by accepting these Terms you consent to their use. This clause does not oblige us to apply or maintain any particular measure. (Added; effective 2026-11-10)

Where a third party copies or distributes User Content without permission outside the Service, it is for you, as the rights holder, to enforce your rights. On your request we will cooperate as far as the law allows — for example, by providing the records we hold of your own uploads, such as upload times and publication periods. We disclose visitors' personal data only through procedures set by law, such as a court order, a warrant or court permission, or an order under Article 103-3 of the Copyright Act. (Added; effective 2026-11-10)

14. Termination and suspension

You may close your account at any time from the Account screen after signing in. We hold the account for 7 days and then close it automatically; you can cancel the request from the same screen during that period. If you cannot use that screen, contact support@vi3w.net and we will act within 10 days of your request and confirm the outcome.

Once termination takes effect, your account details and User Content are deleted as described in our Privacy Policy, and the share links and QR codes you published stop working. Content in a workspace shared with other members remains with that workspace, and ownership passes to another member.

We may restrict your use or terminate your contract if you breach §11 or otherwise materially breach these Terms, after giving notice. Where urgent action is needed we may act first and explain without delay afterwards.

You may object to any restriction or termination. If your objection is well founded, we will restore your access promptly.

15. No warranty

We do not warrant that the Service will be uninterrupted or entirely free of errors.

AR features depend on the visitor's device, operating system, browser, camera permission and lighting conditions. We do not warrant behaviour on any particular device or environment, and we recommend testing before an important campaign.

You are responsible for the content you publish and for the consequences of publishing it.

We do not guarantee that visitors or third parties will be unable to save, extract or copy User Content made public through the Service (see §7). (Added; effective 2026-11-10)

We do not check, and do not warrant, that content you upload complies with third-party licence terms, such as those of 3D model marketplaces. (Added; effective 2026-11-10)

16. Limitation of liability

We are not liable for loss caused by events beyond our reasonable control, such as natural disaster, war, power failure or an outage at a telecommunications carrier.

Unless we are at fault through intent or negligence, we are not liable for loss you suffer because visitors or third parties copy, distribute or use content you have made public outside the Service. This does not apply where content you had not made public leaks through a security incident on our side, or where a protection feature we undertook to provide fails through our fault. (Added; effective 2026-11-10)

If we learn that content you have not made public has leaked through a security incident, we will notify you without delay. (Added; effective 2026-11-10)

Except where we act with intent or gross negligence, our total liability to you is limited to the fees you paid us in the three months before the loss arose. For services provided free of charge, we accept no liability except where the law provides otherwise.

Nothing in this section limits liability that cannot be limited by law, including liability for death or personal injury or for our intent or gross negligence.

17. Privacy

We protect your personal data in accordance with applicable law; our Privacy Policy explains how.

The Privacy Policy forms part of these Terms.

18. Governing law and disputes

These Terms and your use of the Service are governed by the laws of the Republic of Korea.

If a dispute arises we will try in good faith to resolve it with you. If court proceedings become necessary, the Seoul Central District Court shall be the court of first instance.

If you are a consumer, you may instead bring proceedings in the court for your domicile or residence under the Civil Procedure Act, and nothing in these Terms limits the rights the law gives you as a consumer.

Consumers may also apply for mediation to the Korea Consumer Agency (1372, www.kca.go.kr) or the Consumer Dispute Mediation Committee.

19. Business information and contact

Please contact us using the details below.

• Company: LabGL Co., Ltd. (주식회사 랩지엘)
• Representative: Chan Hyoung Lee
• Business registration no.: 374-86-02316
• Mail-order business report no.: 2026-성남수정-0755 (Seongnam City)
• Address: B-301, 40 Geumto-ro 80beon-gil, Sujeong-gu, Seongnam-si, Gyeonggi-do, 13453, Republic of Korea
• Phone: +82-70-7723-8443
• Email: support@vi3w.net